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Government of the Virgin Islands Core Agencies Survey
We would appreciate if you can take a few minutes out of your time and provide your honest feedback about how the department's/division are doing.
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1
Please indicate your district:
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St. Croix
St. Thomas
St. John
St. Croix
St. Thomas
St. John
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2
Please indicate your classification:
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GVI Employee-Current or Retired
Private Sector
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3
In the last 6-12 months which agency/agencies have you received service from.
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Office of Management & Budget
Department of Property & Procureent
Division of Personnel
Department of Finance
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4
In what way did you receive service from OMB?
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Check all that apply.
By email
By Phone
In person
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5
What service did you request from OMB?
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6
What did the employee/s do to demonstrate that they understood your needs/request?
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7
Please rate the service you received from OMB.
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Was the service/solution suitable and accurate?
Was the service/solution provided in a timely manner?
Did the Budget Administration Unit process your request within 3 days?
Did the employee/s educate you with relevant, useful information?
Did the employee/s involve you in either choosing a solution to your issue/request or choosing how the solution would be provided?
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Was the service/solution suitable and accurate?
Was the service/solution provided in a timely manner?
Did the Budget Administration Unit process your request within 3 days?
Did the employee/s educate you with relevant, useful information?
Did the employee/s involve you in either choosing a solution to your issue/request or choosing how the solution would be provided?
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8
Please rate the customer service of employees working in the Office of Mangement & Budget.
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9
Do you have any additional comments regarding the services provided by the Office of Management & Budget staff?
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10
In what way did you receive service from the Department of Property and Procurement?
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Check all that apply:
By email
By phone
In person
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11
Did you request service/s from the Division of Assest & Risk Management?
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YES
NO
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12
What service did you request from the Division of Asset & Risk Management?
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13
Please rate the customer service of employees working in the Division of Asset & Risk Management.
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14
Did you request service from Central Stores & Warehousing Division?
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YES
NO
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15
Central Stores
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How would you rate the quality, timeliness and delivery of orders after they are placed?
How would you rate the customer service of central store employees?
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How would you rate the quality, timeliness and delivery of orders after they are placed?
How would you rate the customer service of central store employees?
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16
Did you request service/s from the Printing Office (The Print Shop)?
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YES
NO
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17
Printing Office
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How would you rate the quality of work produced in the print shop?
How would you rate the timeliness to receive your order after is has been placed?
How would you rate the customer service provided by the employees in the print shop?
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How would you rate the quality of work produced in the print shop?
How would you rate the timeliness to receive your order after is has been placed?
How would you rate the customer service provided by the employees in the print shop?
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18
Did you request service/s from the Procurement Division?
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YES
NO
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19
Procurement Services
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Please rate the user friendliness of the Department of Property's and Procurement website.
How would you rate your overall experience utilizing GVI Buy?
How would you rate the customer service provided by the employees in procurement services.
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Please rate the user friendliness of the Department of Property's and Procurement website.
How would you rate your overall experience utilizing GVI Buy?
How would you rate the customer service provided by the employees in procurement services.
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20
Did you request services from the Property Division?
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YES
NO
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21
Property Mangement
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How would you rate the rental or leasing process from the GVI?
How would you rate the GVI as a landlord?
How would you rate the customer service of the employees working in the division of property?
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How would you rate the rental or leasing process from the GVI?
How would you rate the GVI as a landlord?
How would you rate the customer service of the employees working in the division of property?
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22
Did you request service/s from the Division of Transportation?
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YES
NO
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23
What service did you request from the Division of Transportation?
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24
Please rate the customer service of employees working in the Division of Transportation.
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25
Did you request services from the Office of Sustainability & Innovation?
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YES
NO
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26
What service did you request from the Office of Sustainability & Innovation?
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27
Please rate the customer service of employees working in the Office of Sustainability & Innovation.
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28
Do you have any additional comments regarding the services provided by the Department of Property & Procurement staff?
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29
In what way did you receive service from the Division of Personnel?
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Check all that apply:
By email
By phone
In person
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30
Did you request Administrative service/s *Receptionist, etc.)?
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YES
NO
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31
What service/s did you request from the Administrative Unit?
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32
Please rate the customer service for the employees working in the Administrative Unit.
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33
Did you request service/s from Group Health Insurance?
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YES
NO
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34
What service did you request from Group Health?
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35
Please rate the customer service of employees working in Group Health.
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36
Did you request services from the Human Resource Information Technology (MIS) Unit (NOPA, System Issues, etc.)?
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YES
NO
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37
What service did you request from Human Resource Information Technology (MIS)?
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38
Please rate the NOPA processes provided by Human Resource Information Technology (MIS).
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39
Do you have any comments regarding the NOPA process?
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40
Did you request service/s from Recruitment & Classification?
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YES
NO
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41
Recruitment and Classification Trainings
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Please rate the NEOGov trainings provided by Recruitment & Classification
Please rate the Career Expos provided by Recruitment & Classification
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Please rate the NEOGov trainings provided by Recruitment & Classification
Please rate the Career Expos provided by Recruitment & Classification
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42
How satisfied are you about the services provided by Recruitment and Classification?
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43
Did you request service/s from the Strategy & Organizational Development Unit (Trainings, Donated Leave, Career Incentive, etc.)?
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YES
NO
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44
Did you receive a Training from the Strategy & Organizational Development Unit?
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YES
NO
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45
Please rate the trainings you received from the Strategy and Organizational Development unit.
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Please rate the N.E.W Orientation training offered by the Division of Personnel’s Strategy and Organizational Development Unit
Please rate the Workplace Harassment training offered by the Division of Personnel’s Strategy and Organizational Development Unit
Please rate the Brilliance is the C.U.R.E, customer service training offered by the Division of Personnel’s Strategy and Organizational Development Unit
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Please rate the N.E.W Orientation training offered by the Division of Personnel’s Strategy and Organizational Development Unit
Please rate the Workplace Harassment training offered by the Division of Personnel’s Strategy and Organizational Development Unit
Please rate the Brilliance is the C.U.R.E, customer service training offered by the Division of Personnel’s Strategy and Organizational Development Unit
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46
Do you feel the trainings presented by Strategy & Organizational Development employees are insightful?
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YES
NO
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47
Have you utilized any aspect of the Donated Leave Program?
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YES
NO
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48
If yes, please rate your experience with the Donated Leave Program.
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49
Have you utilized any aspect of the Career Incentive Pay Program?
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YES
NO
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50
If yes, please rate your experience with the Career Incentive Pay Program.
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51
Do you have any additional comments regarding the services provided by the Division of Personnel?
*
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52
In what way did you receive service from the Department of Finance?
*
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Check all that apply:
By email
By phone
In person
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53
Please rate the ease or difficulty you had when contacting the Department of Finance.
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54
If you had to leave a message for someone in the agency, how would you rate the timeliness of receiving a return phone call or email response?
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55
Did you request service/s from the Accounting Division?
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YES
NO
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56
What service did you request from the Accounting Division?
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57
Please rate the customer service of employees in the Accounting Division.
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58
Did you request service/s from the Board of Tax Review Division?
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YES
NO
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59
What service did you request from the Board of Tax Review Division?
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60
Please rate the customer service of the employees working in the Board of Tax Review Division.
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61
Did you request service/s from the Government Insurance Fraud Division?
*
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YES
NO
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62
What service did you request from the Government Insurance Fraud Division?
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63
Please rate the customer service of employees working in the Government Insurance Fraud Division.
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64
Did you request service/s from the Managment Information Systems (MIS) Division?
*
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YES
NO
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65
What service did you request from the Mangement Information Systems (MIS) Division?
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66
Please rate the customer service of the employees working in the MIS Division.
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67
Did you request service/s from the Payroll Division?
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YES
NO
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68
What service did you request from the Payroll Division?
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69
Please rate the customer service of the employees working in the Payroll Division.
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70
Did you request service/s from the Division of Treasury?
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YES
NO
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71
What service did you request from the Division of Treasury?
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72
Please rate the customer service of the employees working in the Division of Treasury.
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73
Do you have any additional comments regarding the services provided by the Department of Finance?
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74
Thank you for participating in the survey
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