ESTABLISHED CRITERIA
Employee(s) must meet the four criteria listed. If the employee functions in a supervisory position, the employee must meet the criterion entitled: Leadership/Initiative.
PROFESSIONALISM
Employee conducts himself or herself in a manner consistent with the values and goals of the Agency and the Government of the Virgin Islands. Employee demonstrates an above-average knowledge of their job responsibilities and delivers a high-quality job performance and services. The employee is consistently poised in the face of obstacles, challenges, and adversity.
CUSTOMER FOCUS
The employee consistently recognizes and meets the needs and requirements of internal/external (where applicable) customers. An employee demonstrates compassion in dealing with the customer, being mindful of how his or her attitude and actions are perceived. Employees use problem-solving techniques, when necessary, to satisfy the customer’s needs and reflect a positive image of the Agency.
TEAMWORK
The employee consistently demonstrates the spirit of teamwork by offering support to fellowemployees whenever a need arises for a collective effort in accomplishing a task or goal. The employee takes a positive approach in interacting with fellow employees.
INNOVATION
Employee has developed an original idea or suggestion that has a positive effect on the operations, policy, and/or procedure of the Agency or Government of the Virgin Islands. The result of the idea or suggestion is a reduction in cost(s) to the operation of the Agency or increased efficiency or accountability.
LEADERSHIP INITIATIVE (Only for Supervisory Nominees)
The employee must meet this criterion if in a leadership/supervisor position. Employees must possess the leadership/initiative qualities cited below.
- Creates an environment that fosters respect, fairness, and accountability.
- Demonstrates commitment to the mission of the Department, Agency, or Instrumentality, exemplifying these values in action.
- Helps subordinates build skills and technical knowledge.
- Ensures proper training and follow-up (organization and planning of work) to help subordinates succeed in their roles.
- Handles interpersonal relationships judiciously and empathetically.